Exchange Policy

At Trends-Kids, your satisfaction is our priority. We want every little one to wear something they love — and we’re here to make that happen. 💛

Exchange Available

We accept exchange requests for the following reasons:

✔ Wrong product received
✔ Wrong size delivered
✔ Damaged or defective item received

We do not offer exchanges for change of mind after delivery.

Wrong Product Support

If you received a different product than what you ordered, contact us immediately with:

📸 A clear photo of the item received
🗞️ Your order number

We will arrange a replacement at no extra cost to you.

Damaged Product Support

If your item arrived damaged or defective, please contact us within 3 days of delivery with photos of the damage. We will review and arrange a replacement or resolution promptly.

Exchange Time Limit

⏰ All exchange requests must be raised within 3 days of receiving your order. Requests after this period will not be accepted.

Item Condition Rules

To be eligible for exchange, the item must be:

✔ Unworn and unwashed
✔ Tags intact and in original condition
✔ Free from stains, odors, or post-delivery damage
✔ In original packaging (if applicable)

Exchange Process

Step 1: Contact us via WhatsApp or email within 3 days of delivery.
Step 2: Share your order number and photos of the item.
Step 3: Our team confirms your request within 24 hours.
Step 4: Send the item back via courier to our address.
Step 5: Once received and verified, we dispatch your replacement.

📍 Return Address:
Trends-Kids, Singapore Trading Centre
Opposite Medical Road, Ashkona Airport
Uttara 1230, Dhaka, Bangladesh

Contact for Exchange

📱 WhatsApp: +880 1833-385780
📧 Email: customersupport@trends-kids.com
🕙 Support Hours: Saturday – Thursday, 10 AM – 8 PM

Little Styles, Big Smiles 💛